At alaudark.com, our aim is to provide a seamless shopping experience that feels local to our customers, regardless of where they are in the world.

we understand the importance of efficient and reliable shipping and returns services for our international customers. This policy is designed to accommodate the diverse legal requirements and customer expectations across Europe, America, Australia, and other regions.

• Local Warehousing and Shipping: We ship products from local warehouses closest to the customer, ensuring a localized shopping experience. This process involves transporting most products from their production sites to consumer-specific country warehouses.

• Global Partnerships with Couriers: In the USA, we collaborate with logistics partners such as FedEx and UPS. In Europe, our main partners are DHL, G2G, and DPD. In Australia and other regions, we generally work with local postal services or the best available courier companies.

• Global Partnerships with Couriers: In the USA, we collaborate with logistics partners such as FedEx and UPS. In Europe, our main partners are DHL, G2G, and DPD. In Australia and other regions, we generally work with local postal services or the best available courier companies.

• Free Standard Shipping: Most customers enjoy free standard shipping, typically taking 3-5 business days, although this may vary based on location.

• Compliance with International Shipping Standards: We adhere to the shipping regulations of each region, respecting local laws and customs policies.

• Documentation for Customs Clearance: Due to varying laws and policies in different countries, and our clientele that includes individuals and small businesses, we may require customers to provide business registration certificates, VAT registration numbers, or personal tax identifiers to comply with local customs regulations.

• 30-Day Return Window: Customers have a 30-day period from receipt to return items in their original condition and packaging.

• Local Returns Processing: Returns are managed at local warehouses in the customer's country for a more efficient process

• Quality and Manufacturing Issues: Immediate contact for returns or exchanges is advised for products with quality or manufacturing defects, in accordance with local consumer protection laws.

• Region-Specific Regulations: We observe the consumer protection laws specific to each country, including varying return periods and policies for defective items

• Compensation for Minor Defects: Customers who opt to keep products with minor defects may be offered compensation, such as discount coupons

• Return Shipping Costs: If the return is due to an error on our part, the brand will bear the shipping costs. If the return is due to the customer's reasons, the customer will be responsible for the shipping costs.